Launching a 24/7 Customer Support Desk for a Fast-Scaling Retailer
Stream Consulting stood up a 24/7 outsourced customer support desk for a fast-growing e-commerce retailer in the United Arab Emirates. Response times dropped significantly, so the client’s team could focus on growth instead of firefighting.
Client:
Confidential Client
Location:
United Arab Emirates
Category:
BPO Services
Industry:
E-Commerce / Retail
Service:
24/7 Customer Support Desk
Engagement:
Ongoing Partnership
Our client’s e-commerce business was growing faster than its support operations could handle. Customer inquiries were arriving around the clock, response times were slipping, and the internal team was spending its time answering tickets instead of building the business. The client needed a reliable support desk that could scale with demand.
“Stream Consulting didn’t just outsource our support — they rebuilt how it worked. Response times dropped, and for the first time our team could actually focus on growth instead of firefighting.”
Our BPO team set up a dedicated 24/7 support desk covering voice, live chat, and email. We recruited and trained agents against the client’s service standards, and a dedicated account manager oversaw quality and performance throughout. Customers now get fast answers at any hour, and the client has a support operation that can scale as the business grows.
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Clients served across 6+ industries
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Years of experience
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Skilled experts on our team
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Hours delivered back to the business
What services does Stream Consulting provide?
We provide three core services: BPO (outsourced customer support and back-office operations), insurance consulting (coverage review, advisory, and claims support), and tech & AI business consulting (AI-driven lead generation, CRM automation, and digital strategy).
Which industries do you work with?
We work across e-commerce, SaaS and technology, retail, logistics, healthcare, financial services, and professional services, among others. Our approaches are adapted to each industry’s specific needs.
Do you work with international or global clients?
Yes. Our delivery team is globally distributed, and we currently support clients across North America, Europe, the Middle East, and Asia-Pacific.
Is our data secure when working with your BPO team?
Yes. Our BPO agents are trained on data handling and confidentiality protocols, and engagements are governed by clear service agreements covering data access, security, and confidentiality.
How do we get started?
Reach out through our contact form or call us directly at (607) 301-3137. We’ll schedule a free consultation to understand your goals and recommend the right starting point.
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